Refund Policy

When you can get a refund

• You changed your mind, within 30 days of delivery.
• You exercised your statutory right of withdrawal, within 14 days of delivery.
• The blanket arrived damaged, faulty, or was not what you ordered.
• A fault appeared during normal use inside the 2-year guarantee.
• You cancelled before the parcel was handed to the courier.

How much you get back

You get the full price you paid for the blanket. If your whole order goes back, we also refund the standard delivery charge you paid to receive it.

If you chose a faster or upgraded delivery service, we refund the cost of our standard option, not the premium you paid on top.

Return postage is covered by us when the blanket is faulty, damaged, or wrong. It is yours to cover when you simply changed your mind or ordered the wrong size.

How long it takes

We refund within 3–5 working days of the return arriving with us, to the original card or account. Your bank then needs a few more days to show it — that part is out of our hands, but it is almost always inside a week.

We will email you the moment the refund is sent, so you are never left guessing.

When we may refund less

Trying the blanket out is fine and expected. But if it comes back stained, torn, smelling of smoke, or with the heating element damaged, we may reduce the refund to reflect the loss in value.

We will always contact you first with photos and an explanation before reducing anything. Nothing is decided silently.

What is not refundable

• Damage caused by misuse — cutting, dry cleaning, or ironing the heated area.
• Washing the blanket with the controller still attached.
• Normal wear after long use, such as softening or fading of the flannel.
• Return postage on a change-of-mind return.

If your refund has not arrived

First check the account you paid from, then your bank's pending transactions. If it has been more than seven working days since our refund email, write to questions@coza.com and we will trace it for you.

How to start

Full step-by-step instructions are on our Shipping & Returns page. Or just email questions@coza.com with your order number and we will take it from there.