Shipping & Returns

We currently deliver within Latvia. If your country is not offered at checkout, we do not ship there yet.

Orders placed before 2pm on a working day are packed and handed to the courier within 1–2 working days. Delivery then takes about 2–4 working days. Orders placed at the weekend go out on the next working day.

The exact delivery charge is calculated in your basket and shown in full before you pay. There are no charges added after checkout.

Tracking your parcel

As soon as the parcel leaves us you will get an email with a tracking link. You can also see every order under your account.

If something goes wrong

If your parcel has not moved for five working days, or it arrives damaged, email us at questions@coza.com and we will chase the courier or send a replacement. You do not need to deal with the courier yourself.

Please double-check your address at checkout. If a parcel comes back to us because the address was wrong, we will re-send it once the delivery charge has been paid again.

You have 30 days from the day your blanket arrives to send it back for a full refund. You do not need to give us a reason.

Separately, EU law gives you 14 days to withdraw from your order. Our 30-day window is longer and sits on top of that right — it never replaces it.

How to return something

1. Email questions@coza.com with your order number and tell us what you are sending back.
2. We reply within one working day with the return address.
3. Pack the blanket with its controller and cable, and post it back.
4. We refund you within 3–5 working days of the parcel reaching us, to the card or account you paid with.

What condition it needs to be in

You are welcome to unfold it, plug it in and try it — that is the only way to know if it suits you. We ask that it comes back clean, undamaged, and with the controller and cable included.

If the blanket comes back visibly worn, stained or damaged beyond normal handling, we may reduce the refund to reflect the loss in value. We will always tell you before we do this.

Who pays the return postage

If the blanket is faulty, damaged in transit, or simply not what you ordered, we cover the return postage in full. If you are returning it because you changed your mind or picked the wrong size, the return postage is yours to cover.

Swapping for a different size

The quickest way is to return the one you have and order the size you want. That way the new blanket ships immediately instead of waiting for the first one to travel back to us. Tell us in your return email and we will keep an eye on both.

Cancelling before it ships

Email us as soon as you can. If the parcel has not yet gone to the courier we will cancel it and refund you in full, with nothing to post back.

Every Coza blanket is covered for 2 years from the day it arrives, as EU consumer law requires. If the heating stops working, the controller fails, or a seam gives way in normal use, we repair it, replace it, or refund you.

Send a photo or a short video to questions@coza.com along with your order number. Most cases are settled the same week, and you will not be charged postage.

The guarantee covers manufacturing faults. It does not cover damage from misuse — cutting the fabric, machine-washing with the controller still attached, dry cleaning, or ironing the heated area.